General Conditions of Contract

1 Introduction
The purpose of this document is to establish the general terms and conditions for the stipulation of pre-booking and online booking services (hereinafter and without distinction, the “pre-booking and online booking services” or “services”) of Paiper s.r.l. a single member, c.s. 10,000.00 and i.v. with registered office in Via Pietro Antonio Coppola, 14, 95100 Catania (CT), number REA CT – 322184, C.F. e Registration number in the register of companies in Catania – 04821610872, VAT number: 04821610872 (hereinafter also “Company”).
The term “User” refers to all persons and / or companies that access the sites owned by the Company or use the services.
The use of these services will presuppose full and unreserved acceptance and the validity of each and every one of the General Terms and Conditions which will automatically be included in the contract signed with the Company without the need for transcription in the same reported in the latest updated version of these General Terms and / or Conditions.
To conclude the contract, remember that you must be of legal age.

2 Use of the company’s preliminary booking and online booking services

2.1 Preliminary booking services
The online booking services are merely informative and are aimed solely at offering the user the possibility to consult the units available at the company. Within 48 hours the user will receive an e-mail confirming the reservation made. Therefore, they will be binding only upon acceptance by the Company through the confirmation of the booking by e-mail and subsequent payment of the same by the user. The User is required to verify the booking confirmation and to promptly notify the Company, in writing, of any errors.

2.2 Online booking services
(a) Online booking services are aimed at booking one or more residential units at the company. The use of these services will presuppose full and unreserved acceptance and validity of each and every one of the general terms and conditions that will be automatically included in the contract signed with the Company without the need for transcription. in the same reported in the latest updated version of these terms and / or general conditions.
(b) Award procedure. When using the service, you will receive an e-mail confirming the procedure for confirming your purchase order. Once the booking has been debited, the User will receive an e-mail confirming the reservation. This e-mail also serves as a supporting document for the booking.
(c) Warranty. The reservation is confirmed and guaranteed for the entire stay by credit card. In case of failure to arrive at the Company without prior notice, the first night will be charged (VAT and taxes included). A credit card guarantee will be required to confirm your reservation. In the absence of a valid credit card we reserve the right to cancel your reservation. Upon check-in at the hotel, a credit card will be requested to guarantee payment. The credit card can also be different from the one given as guarantee at the time the reservation was made.
(d) Termination of the contract or cancellation of the reservation. A credit card is only a means of guarantee. The cancellation of the bookings by the User does not provide for any early cancellation fee, provided that the same occurs within the deadline set within 24 hours before the day of arrival. Once this time limit has elapsed, the Company will charge, as compensation, the cancellation costs amounting to the amount of the first night (VAT and taxes included). These clauses are not valid during periods of high turnout (high season, fairs, congresses, events, etc.) and in the case of bookings made with special rates. In such cases, special conditions will be applied below.
(e) Cancellation penalty. No amount will be charged if the cancellation is made within 10 (ten) days before the arrival date. For cancellations made after this deadline the cost of the first night of the stay will be charged (VAT and taxes included). These clauses are not valid, during periods of high turnout (fairs, congresses, events ect.) And in the case of reservations made with special rates. In such cases, special conditions will be applied at the time of booking.
(f) Unit prices and overnight stay. Prices are valid only in writing and for the indicated period. For justifiable reasons, the Company reserves the right to change these rates without notice. Booking fees are specified during the booking process. The rates will include VAT and sales taxes, as well as any other applicable taxes according to local regulations. The above local taxes must be paid directly in the company.
(g) Arrival and Departure. Check-in: 2.30 pm – 6.00 pm (from 18.01 surcharge and 20.00, from 8.00 pm surcharge of 30.00). Check-out: before 11:00.
(h) The prices indicated at the time of booking include the VAT (or equivalent tax) to the currently applied liquor. Should the tax rate change between the date of booking and the date of service delivery, with the consequent result of a price difference, depending on the tax regulation, the rate applied to the final price will correspond at the rate applicable at the time the service is provided or at the rate, even if the rate at the time the service is provided leads to an increase in the final price compared to the price communicated to the customer at the time of booking.

3 Obligations and Responsibilities of the User
The User undertakes to use the services in accordance with the law, morality, good habits and public order as well as the provisions of these General Terms and / or Conditions of stipulation. Consequently, it is forbidden to use the services for purposes or effects that are illicit and / or contrary to what is established in these General Terms and / or Conditions, detrimental to the rights and / or interests of third parties or that may in some way damage to services, to the Company and / or its image.
The Italian anti-money laundering legislation prohibits the transfer of cash if the value transferred is equal to or greater than 3,000 euros.

4 Protection of personal data of users by the Company
Please refer to the information provided in the specific information document, which is here fully referred to.

5 Proper use of the contents of the site by the User
Please refer to the information provided in the specific information document, which is here fully referred to.

6 Right to modify the General Terms and / or Conditions of stipulation
The Company reserves the right to change General Terms and / or Conditions, informing users about their site.

7 Exclusion from guarantees and liability
1 The Company does not guarantee the reliability, availability or continuity of the services made available to the user. Therefore declines all responsibility for any damages of any nature due to the unavailability, reliability or continuity of its website and its services although it will work to facilitate, as far as possible, technical help to the person concerned.
2 If the Company, although acting with due diligence and diligence, is not able to provide the rooms booked for reasons not attributable to it and if it is not possible to provide the services at the agreed conditions, the Company will offer to the user the possibility to request the total reimbursement of the amount paid or their replacement with others having similar characteristics in terms of category and quality. If, in the case of replacement, the service is lower in terms of category or quality, the Company will be required to reimburse the difference.

8 Protection of the General Terms and / or Conditions of stipulation
Should one of the clauses of these General Terms and / or Conditions of stipulation be declared null or ineffective, the remaining General Terms and / or Conditions will be retained according to the agreed terms. The Company undertakes to replace the clause affected by the nullity with another as far as possible closer to the intention initially pursued by the parties.
No provision of this contract will affect the mandatory consumer provisions in any way. If the user is not a consumer, he expressly waives his right of withdrawal.

9 Acceptance of the rules of use
The User is aware of the fact that the use of pre-booking and online booking services implies full and unreserved acceptance of all the clauses in the present conditions at the same time the User requests the service. Therefore, the User must be aware of how important it is to consult the rules of this site, prior to access and / or use of these services.

10 Applicable legislation and jurisdiction
These general terms and conditions of stipulation are governed by Italian law. For the purposes of the competence to elect as exclusive forum that of the company’s headquarters.